Eliminates the requirement for manual telephone calls from service crews to obtain lock codes by automating the entire communication process using a secure front end IVR (Interactive Voice Response) solution.

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Key Facilities

  • Interfaces to Cencon System 2000

  • Automatic over-the-phone issue of “open lock codes” and “close seal codes”

  • Complete Route Management System

  • Authentication by pass codes for valid users

  • System alerts for access breaches

Advanced Facilities

  • Supports Route and FLM modes

  • Easy to use administration interface for vehicle, route and user set-up

  • Restricts access of crew to only authorised routes and locks

  • Allows quick transfer to work plan to substitute crews in event of break down

  • File-based (advance calendar) and ad-hoc entry of crew trips to locks

  • Full reports package

Additional Features

  • Vehicle location confirmation prior to code issue

  • Integration with 3rd party Call Management Systems (IDESTA)

  • Additional use of IVR capability e.g. on-board vehicle security

  • Various resiliency and data back-up solutions

CIAS integrates the Cencon and Centran software to provide automation that will scale to handle larger numbers of ATM’s without requiring additional resources to issue codes.

Delivers a more secure, robust and lower cost solution than the current manual method of issuing codes to crews by operators.

Reduces operational costs for organisations providing ATM outsourcing services to financial institutions, retailers and independent ATM network providers.

System Configuration

  • 2, 4 and 8 telephone line models

  • 2 lines typically supports 800 locks

  • 4 lines to 1700 locks

  • 8 lines to 3500 locks

  • More lines and locks supported - please call

  • Multiple Language Support for telephone dialogue

  • Windows XP Pro or Server 2003

  • Resilient architecture options available

Incupia Ltd.
Unit 23, Thrales End Farm, Thrales End Lane,
Harpenden, UK, AL5 3NS

Telephone: 00 44 (0) 845 4900903 Fax: 00 44 (0) 845 225 5184

Sales: sales@incupia.com  Support: support@incupia.com