CIAS - Cencon IVR Automation Solution

Key Facilities

Interfaces to Cencon System 2000
Automatic over-the-phone issue of “open lock codes” and “close seal codes”
Complete Route Management System
Authentication by pass codes for valid users
System alerts for access breaches

Advanced Facilities

Supports Route and FLM modes
Easy to use administration interface for vehicle, route and user set-up
Restricts access of crew to only authorised routes and locks
Allows quick transfer to work plan to substitute crews in event of break down
File-based (advance calendar) and ad-hoc entry of crew trips to locks
Full reports package

Additional Features

Vehicle location confirmation prior to code issue
Integration with 3rd party Call Management Systems (IDESTA)
Additional use of IVR capability e.g. on-board vehicle security
Various resiliency and data back-up solutions

CIAS integrates the Cencon and Centran software to provide automation that will scale to handle larger numbers of ATM’s without requiring additional resources to issue codes.

Delivers a more secure, robust and lower cost solution than the current manual method of issuing codes to crews by operators.

Reduces operational costs for organisations providing ATM outsourcing services to financial institutions, retailers and independent ATM network providers.

System Configuration

2, 4 and 8 telephone line models
2 lines typically supports 800 locks
4 lines to 1700 locks
8 lines to 3500 locks
More lines and locks supported - please call
Multiple Language Support for telephone dialogue
Windows XP Pro or Server 2003
Resilient architecture options available